Frequently Asked Questions

How should I care for my wares. My preferred method is hand-washing for longevity, but most of the ceramics are machine washable.

Teapots with wood handles or pieces with sea grass bindings should be hand-washed and dried with a clean dry towel.

is it microwave safe? All glazes used in my studio are food/ microwave safe. If your piece has a wood handle insert or is bound in sweet sea grass. please do not put in microwave.

When will my order be shipped? I will be ship orders every Thursday. Orders placed on Fridays and over the weekend will need to wait till Thursday to be shipped off.

What happens if my items arrive damaged? I pack all orders with care and have had very seldom breakage in transportation. If this does happen, please contact me within 3 days of receiving the damaged goods. I may ask for photos of the damage, and will determine on a case by case basis what process to take.

What happens when my package is Lost or Stolen? If your package is nowhere to be seen, but is marked as delivered after checking the tracking, please contact the USPS directly to see if they have any information. Ayame Ceramics is not responsible for stolen/lost packages.